Account Lost

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Esmeril
Guardian
 
Posts: 6
Joined: Apr 02, 2008 00:00

Postby Esmeril » Feb 25, 2017 03:33

Hello, I could no longer connect with the play button. I was in manage account and my email address was no longer valid. I recreated the account with the same email address. But all of my characters disappeared. thank you in advance

Homey
Guardian
 
Posts: 3
Joined: Jan 09, 2017 19:20

Postby Homey » Feb 25, 2017 03:42

I'm having a similar issue, though I didn't recreate the account. I just got past the terms page after many attempts in which that issue only started happening for me tonight. Logging out and in with OpenID as suggested in troubleshooting steps is all I did. Now characters are all gone.

Homey
Guardian
 
Posts: 3
Joined: Jan 09, 2017 19:20

Postby Homey » Feb 25, 2017 04:21

Back in business! User error! :oops:

nukeyoo
Guardian
 
Posts: 3
Joined: Feb 25, 2017 03:52

Postby nukeyoo » Feb 25, 2017 04:25

Had the same issue. Play button was gone went through signing back in via manage accounts with same email as original. Now all my toons are gone.

Saw they had an issue with Facebook accounts or something. I wonder if this has something to do signing via google accounts. Which is the email account I use.

Yeza
Guardian
 
Posts: 3
Joined: Feb 15, 2017 13:52

Postby Yeza » Feb 25, 2017 14:32

Same Problem here... Googleaccount..
Yesterday i weren't "auto logint" there was no Account... -> Manage account ->choose my GmailAcc (only one i had) ->
Now the Account its a new empty one :(

User avatar
Blue
Developer
Developer
 
Posts: 15822
Joined: Apr 22, 2005 00:00

Postby Blue » Feb 25, 2017 17:10

In all cases the account used was the wrong one. Write me PM with char names on your account and the email you see on top left of the page after you signed in.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

User avatar
Esmeril
Guardian
 
Posts: 6
Joined: Apr 02, 2008 00:00

Postby Esmeril » Feb 26, 2017 11:33

When the button play disappeared, I clicked on game account. It is that one my asked for more of validated my e-mail address. What I made and maintaining my account is empty


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