Spell delay lag

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Juri
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Postby Juri » Jan 24, 2017 23:53

Image

For the last 2-3 days I've had this box constantly swinging between yellow and red (with very rare green moments). How is this affecting the game, you might say? The spells are constantly delayed: there is always a 2-3 second delay between the end of the spell animation and the spell actually landing. During those 2-3 seconds of "waiting". if you move the spell is cancelled. Basically to completely cast a spell you would need something between 4-5 seconds. Note that everything else is working as intended: sitting down, giving items to merchants, giving the ticket to the horse master, entering combat mode... Everything works perfectly fine with no delay. The spells are currently the only issue.
Note that I'm not the only one complaining about this issue and that my internet connection (optical fiber) works perfectly fine & hasn't changed for the past 4 months or so.

I wonder: is it the server or is it me?

Kaosfury
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Postby Kaosfury » Jan 24, 2017 23:59

Me also

Sent from my SM-G925R4 using Tapatalk

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Blue
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Postby Blue » Jan 25, 2017 01:13

What is "the end of spell animation"? For a spell animation on target to come the spell must already land on the target. No way to get it aborted after that.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

Zintair
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Postby Zintair » Jan 25, 2017 01:16

Blue wrote:What is "the end of spell animation"? For a spell animation on target to come the spell must already land on the target. No way to get it aborted after that.


Ability lag is what he means. The server probably processed the ability going off but its not showing for him until 2-3 seconds after. I guess its not smooth. Although its strange cause when this happens to me there is a delay when I push the key to cast the ability before I see the ability go off on my screen. So basically the entire process is delayed. Button press --> 1-2 second delay --> ability casts and lands.

I've never seen a delay when the ability goes off, only a delay when I cast my spell, delay and then the ability goes off.

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Juri
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Postby Juri » Jan 25, 2017 01:35

Blue wrote:What is "the end of spell animation"? For a spell animation on target to come the spell must already land on the target. No way to get it aborted after that.


Copying Zintair's way of explaining things, Button press --> animation starts and completes --> 1-2s delay --> spell lands

If you move during the 1-2s delay period the spell is cancelled.

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Blue
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Postby Blue » Jan 25, 2017 03:46

So we talk about instant spells?

Do you see the message in chat before the animation is visible?

How could you abort the spell by moving if its instant cast?

Basically we dispatch spell effect animations to another server for now to support larger zergs. There can be a delay if too much is sent at the moment since we are still not done optimizing it.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

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Juri
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Postby Juri » Jan 25, 2017 04:06

No Blue, I'm talking about any spell that has a cast time.
Usually the spell "lands" when the animation is over, right? This is not the case, as the spell lands some seconds after the animation is over.

Can't really explain it any better than I already did, so I'll just record a video to show you. Hopefully that'll help.

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Blue
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Postby Blue » Jan 25, 2017 04:15

If you see the spell effect on the target its already executing and affecting the target. I have difficulties to understand you. Try to show in a video what you mean.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

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Juri
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Postby Juri » Jan 25, 2017 05:04

Blue wrote:If you see the spell effect on the target its already executing and affecting the target. I have difficulties to understand you. Try to show in a video what you mean.


The spell effect on the target is executing after a short delay, that's what I've been trying to explain. I'll get the video ASAP!

Heartfyre
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Postby Heartfyre » Jan 25, 2017 10:43

We had the same in CF yesterday and the days before and I know that other groups did have the same problem. It's just, that you cast a spell, the cast animation (from my character) starts and once it is over, it takes 2-3 seconds until the impact animation on the target is being displayed. It makes it hard to time your attacks, as you can't be sure if your spell did even hit the target or what the result of it is/was.

It comes and goes. There are times, where there is no delay at all and then it suddenly starts in the middle of a pull. It is not only affecting direct damage, but also Chanters with their pets for example. There seems to be quite some package loss, as it's the same for everyone, as described in the sreenshot above.

Usually it starts at 8pm to 9pm GMT. At least for me. When the server cap is being reached and there are more people on the queue, than in the actual game.
Last edited by Heartfyre on Jan 25, 2017 15:33, edited 1 time in total.

Halma
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Postby Halma » Jan 25, 2017 14:40

Same issue today (server @1,9k people atm).
First performance indicator switches from yellow to green constantly.

Loggin in from Germany.
<Kavar Grunas Bar> - Midgard
For the old ones among us: formerly Avalon/Mid <Frostbringer> (2002-2004)

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Blue
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Postby Blue » Jan 25, 2017 17:43

So you mean the spell effect animation thats delayed. That can happen when we cap on traffic and we can regulate that if we notice it in time.

Try to observe if you see the effect message of the spell and if that is before the animation. Then its clear for me whats the problem.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

Zintair
Myrmidon
 
Posts: 97
Joined: May 05, 2016 04:12

Postby Zintair » Jan 25, 2017 18:47

Blue wrote:So you mean the spell effect animation thats delayed. That can happen when we cap on traffic and we can regulate that if we notice it in time.

Try to observe if you see the effect message of the spell and if that is before the animation. Then its clear for me whats the problem.


Will do!

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Juri
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Postby Juri » Jan 25, 2017 23:11

https://youtu.be/OrrUFDYAYIQ

Here's the video. I am buffing myself in it and, even though the chat is unavailable, you can clearly see that I am casting the spell but the effects of it (as well as the effect message of the spell) land with a delay that varies from 2 to 5 secs. (watch as I buff myself d/q and how much time passes before the effect actually lands!)
Note: again, had I moved between end of animation and spell landing the spell would've been cancelled.

[EDIT] This was recorded about 30 mins ago, when hib zerg started in hib frontiers against mids. Would like to point out that the horses were going crazy, going back and forth on the routes, eventually dropping players off halfway. Don't know if it's linked to the main problem, just wanted to point that out.

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Blue
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Postby Blue » Jan 26, 2017 03:39

What you have seen with mobs going crazy was an issue we had in the backend. Some messages were not delivered in time and queued up.

As for your video a chat would have been good to see. But I understand what you show, basically the animation is delayed.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

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