Tracert to server - unplayable - red latency all the time

If you need support, you can get help here!
Ubergunz
Guardian
 
Posts: 4
Joined: Jan 12, 2017 20:37

Postby Ubergunz » Jan 12, 2017 20:40

Same problem here.

User avatar
backboneteller
Guardian
 
Posts: 6
Joined: Apr 04, 2016 17:00

Postby backboneteller » Jan 16, 2017 22:23

I've dealt with this all week. Solid red latency, anywhere from 3-8s in delay. US client to DE server.

Code: Select all
Tracing route to server.uthgard-net [5.9.152.140]
over a maximum of 30 hops:

  1     1 ms    96 ms     1 ms  192.168.0.1
  2    37 ms   100 ms   101 ms  10.173.0.1
  3    48 ms   101 ms   101 ms  172.23.112.145
  4    27 ms   101 ms   101 ms  172.23.112.154
  5    27 ms   101 ms   101 ms  te0-16-0-24.ccr41.iad02.atlas.cogentco [38.122.63.117]
  6    21 ms   101 ms   101 ms  be3084.ccr42.dca01.atlas.cogentco [154.54.30.65]
  7    21 ms   101 ms   101 ms  be2807.ccr42.jfk02.atlas.cogentco [154.54.40.109]
  8   123 ms   101 ms   103 ms  be2490.ccr42.lon13.atlas.cogentco [154.54.42.86]
  9   126 ms   102 ms   103 ms  be12488.ccr42.ams03.atlas.cogentco [130.117.51.42]
 10   126 ms   105 ms   199 ms  be2814.ccr42.fra03.atlas.cogentco [130.117.0.142]
 11   119 ms   204 ms   203 ms  be2960.ccr22.muc03.atlas.cogentco [154.54.36.254]
 12   123 ms   203 ms   203 ms  be2270.rcr21.nue01.atlas.cogentco [154.54.37.217]
 13   125 ms   200 ms   203 ms  te0-0-1-1.nr11.b040138-0.nue01.atlas.cogentco [154.25.0.14]
 14     *     3626 ms  3174 ms  149.6.158.22
 15     *        *     3469 ms  core11.hetzner.de [213.239.229.161]
 16  3069 ms  3480 ms     *     core23.hetzner.de [213.239.245.226]
 17     *     3490 ms  3173 ms  ex9k1.rz19.hetzner.de [213.239.229.50]
 18  3583 ms     *     3825 ms  server.uthgard-net [5.9.152.140]

Trace complete.
Fei, bard

Syntax
Myrmidon
 
Posts: 86
Joined: Apr 13, 2016 15:20

Postby Syntax » Jan 16, 2017 22:34

same, as soon as the tracert hits hetzner.de it spikes to 1000-3800 ping
constant yellow to red middle
Alb:
Petspam 50 Theurgist
Syntax 45 Paladin
Ohai 43 Scout

Hib: (Inactive)
Symtek 50 Enchanter

Ubergunz
Guardian
 
Posts: 4
Joined: Jan 12, 2017 20:37

Postby Ubergunz » Jan 17, 2017 19:46

I am seeing the same thing. All is well until hetzner.de.

User avatar
danteafk
Gryphon Knight
 
Posts: 255
Joined: Dec 09, 2009 01:00

Postby danteafk » Jan 17, 2017 19:56

Is this being actively investigated by the devs and hetzner.de ? This is still an issue and the VPN is the only solution currently.

User avatar
Blue
Developer
Developer
 
Posts: 15827
Joined: Apr 22, 2005 00:00

Postby Blue » Jan 17, 2017 20:17

I've made a support request but they want to see MTR output from both sides. So that must be done in realtime. Best is to appeal ingame so it can be logged from both sides.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

User avatar
backboneteller
Guardian
 
Posts: 6
Joined: Apr 04, 2016 17:00

Postby backboneteller » Jan 17, 2017 20:30

~200ms before European prime time (18:00-04:00 GMT), after which I sit at 3,000ms+ all evening.

Not all US ISPs are congested, as most I've played with experienced no disruption. Only some. Completely unplayable. :(
Fei, bard

User avatar
JayZ
Warder
 
Posts: 18
Joined: Jan 06, 2017 23:50

Postby JayZ » Jan 18, 2017 02:52

It's Obama's fault
Ridlin Midgard 50 Berserker

Ubergunz
Guardian
 
Posts: 4
Joined: Jan 12, 2017 20:37

Postby Ubergunz » Jan 19, 2017 16:12

Blue wrote:I've made a support request but they want to see MTR output from both sides. So that must be done in realtime. Best is to appeal ingame so it can be logged from both sides.



Thanks for the advice. I will do that today, I can do that over the next several days if that would be helpful? I don't want to spam you folks with in game complaints but if you are looking for instances of the problem, I can provide them.

User avatar
danteafk
Gryphon Knight
 
Posts: 255
Joined: Dec 09, 2009 01:00

Postby danteafk » Jan 19, 2017 22:57

Blue wrote:I've made a support request but they want to see MTR output from both sides. So that must be done in realtime. Best is to appeal ingame so it can be logged from both sides.


I made an appeal ingame but I'm playing over VPN now to avoid the lag, so not sure this is going to help ya?

Zintair
Myrmidon
 
Posts: 97
Joined: May 05, 2016 04:12

Postby Zintair » Jan 19, 2017 22:58

I get the same exact thing on my tracerts to that hetzner.de server. It always happens when I login. It will usually stabilize after some time or if I crash and log back in a few times.

Sent in an appeal as well.

ivor
Guardian
 
Posts: 6
Joined: Jan 15, 2017 16:46

Postby ivor » Jan 20, 2017 00:08

Same thing here ever since what ever was done to boost the amount of players over 3k. Right around the time that happened I was getting massive lag spikes, people/mobs disappearing, etc, etc.

User avatar
Gil
Alerion Knight
 
Posts: 2061
Joined: Jan 06, 2010 01:00
Location: Denmark

Postby Gil » Jan 20, 2017 16:51

I live and play from Denmark. I get 26 ms ping and 9 total hops to server.uthgard.net

So, the issue isn't inside Hetzner.de's Hosting Center but the connectivity pathing many of the ISPs use to get there.

http://www.speedtest.net/my-result/5983155302

Zintair
Myrmidon
 
Posts: 97
Joined: May 05, 2016 04:12

Postby Zintair » Jan 20, 2017 19:21

Gil wrote:I live and play from Denmark. I get 26 ms ping and 9 total hops to server.uthgard.net

So, the issue isn't inside Hetzner.de's Hosting Center but the connectivity pathing many of the ISPs use to get there.

http://www.speedtest.net/my-result/5983155302


Im still geting brutal MS when I log in and LD frequently. How can this be resolved I know little about networking. Everything is golden for me until I get into Europe. Is there anything I can do on my end? I hear people are playing from VPNs not sure if anyone can recommend one.

Zintair
Myrmidon
 
Posts: 97
Joined: May 05, 2016 04:12

Postby Zintair » Jan 20, 2017 22:34

The LDs are brutal today. Im not sure if its all the people in queue and in game or what but today is REAL for inability to play. Trying to stay positive.

Does anyone have a work around for this issue????

PreviousNext

Return to Support

Who is online

Users browsing this forum: No registered users and 27 guests

Saturday, 30. August 2025

Artwork and screen shots Copyright © 2001-2004 Mythic Entertainment, Inc. All rights reserved. Used with permission of Mythic Entertainment. Mythic Entertainment, the Mythic Entertainment logo, "Dark Age of Camelot," "Shrouded Isles," "Foundations," "New Frontiers," "Trials of Atlantis," "Catacombs," "Darkness Rising," the Dark Age of Camelot and subsequent logos, and the stylized Celtic knot are trademarks of Mythic Entertainment, Inc.

Valid XHTML & CSS | Original Design by: LernVid.com | Modified by Uthgard Staff