Lost character, can't change realm.

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oneshoeboxer
Guardian
 
Posts: 4
Joined: Jun 27, 2013 05:44

Postby oneshoeboxer » Jun 27, 2013 14:57

I just started on the server. Got to level 5 took a break. I made a Midguard. Logged back in and no character. It's also set on Albion and I can't switch realms even though there are no characters made (every slot is empty). Not sure what to do.

oneshoeboxer
Guardian
 
Posts: 4
Joined: Jun 27, 2013 05:44

Postby oneshoeboxer » Jun 28, 2013 03:37

If nothing else I'd like to know how to get rid of my character so I can use the name again.

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pythion
Eagle Knight
 
Posts: 647
Joined: Jun 21, 2010 00:00

Postby pythion » Jun 28, 2013 04:09

its more than likely you mistyped the account. you can check the herald to see if the character is still in existence.
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oneshoeboxer
Guardian
 
Posts: 4
Joined: Jun 27, 2013 05:44

Postby oneshoeboxer » Jun 28, 2013 04:22

The user name is saved so its always the same. I've not typed in the box. And checked it 5 times now. Also it's the same one I use on everything. Still doesn't account for not being able to be another realm then Albion with no characters made. The original toon still exists.

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Abydos
Game Master
Game Master
 
Posts: 6839
Joined: Jan 22, 2011 21:14

Postby Abydos » Jun 28, 2013 04:47

Please look on the menu to the left under "Support" Find "Account Recovery". If you registered an e-mail, you will receive an automated reply from the system. If you did not set your e-mail, no recovery is possible (We don't recover chars under level 10).

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_Oglop_
Phoenix Knight
 
Posts: 1414
Joined: Dec 10, 2010 05:24

Postby _Oglop_ » Jun 28, 2013 05:42

I had this same issue once and required an Admin's assistance to get it fixed.

viewtopic.php?f=15&t=28632
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oneshoeboxer
Guardian
 
Posts: 4
Joined: Jun 27, 2013 05:44

Postby oneshoeboxer » Jun 28, 2013 05:46

I haven't forgotten the name or the password. All slots are empty and I can't switch realms, only Albion. It will not let me click Realm. The account is jacked up somehow. I made a new account, and am able to switch realms with no toons made. To make sure it was just not allowed. I really don't care about the toon just the name. I "recovered" the account, and it gives the same username, and password I'm already using. Thanks for the info Oglop should I just PM him?

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Abydos
Game Master
Game Master
 
Posts: 6839
Joined: Jan 22, 2011 21:14

Postby Abydos » Jun 28, 2013 06:12

Please PM me the char name


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