Random Disconnects

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Outphaze
Myrmidon
 
Posts: 157
Joined: Jan 24, 2011 23:17

Postby Outphaze » Aug 15, 2013 04:24

For the past month I have been having completely random disconnects while playing DAOC. They may appear 1 minute apart, or 2 hours apart. I know it is not my internet connection / router because other things still work (movies, loading other web pages, etc...) It is only Uthgard.

Anyone have any clue why this is happening or how I can fix it? Very frustrating when trying to group or RVR.

Thanks for your time.
Cheers,
Sailor
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Fortyseven
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Postby Fortyseven » Aug 15, 2013 14:13

Where are you playing from? It might be related to latency issues (i.e. your ping being too high, thus your account being logged out because of ping timeouts).

Assuming you play on Windows, try the following:
  • Open a command prompt:
    • Using NT 6.0 (Vista) or later, open the start menu, enter "cmd" in the search box and confirm with the Enter key;
    • Using NT 5.1 (XP) or lower, open the start menu, select "Run" (or press WinKey + R), enter "cmd" in the text field and confirm with the Enter key.
  • In the command prompt, enter "ping -t 88.198.56.21" (without quotes, the IP is the Uthgard game server).

The -t flag causes the ping to repeat until cancelled by keystroke (Ctrl + C). Just leave it running and see if the return times "spike" at all. I'm not sure what the timeout limit is on the server, but you might be able to discover a pattern (for example, exceptionally high pings when you disconnect).
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Outphaze
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Posts: 157
Joined: Jan 24, 2011 23:17

Postby Outphaze » Aug 25, 2013 23:00

I have been keeping track of my problem. I have restarted my router numerous times. Apparently, I am completely losing all internet connection randomly (anywhere from 20min intervals to 2 hours). When this happens, I get the response "Request timed out" until my internet returns.

I am using Windows 7, and when these "blackouts" occur I get a little yellow warning picture over my internet connection. However, when I troubleshoot problem it just tells me to restart the router by unplugging it.

I'm thinking this may be a faulty router? Any help would be greatly appreciated as this makes games like DAOC almost unplayable.

Thanks for your time.
Cheers,
Sailor
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Fortyseven
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Location: V.N. Milfontes, PT

Postby Fortyseven » Aug 25, 2013 23:45

My guesses would be:
  • ISP (yeah, I've had some sucky ISPs in my life, so this comes first)
  • Router
  • Wiring (have you tried a different cable to connect your router to your modem/cable/phone line?)

Judging from the error message, I'm not certain whether you're actually losing your connection to the router or the router is losing its connection to the Web. In any case, can you access your router's logs? If so, you could send me the logs and I could try figuring out what exactly is happening.
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Marnaz
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Joined: Oct 18, 2009 00:00

Postby Marnaz » Aug 28, 2013 06:24

I've had the same problem and I never did in the past. It started acting up this month for some reason.


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