HELP cannot log in!!

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Gian
Warder
 
Posts: 38
Joined: Nov 06, 2011 13:27

Postby Gian » May 08, 2018 16:47

My email that i usually use to log into the game does not work anymore I just get "Error Code 2" message and nothing else.

This is an AOL email address Ive been using for years, and have been logging on with it no problem until yesterday!

I entered a random email into the login (like hotmail ) just to see if it would say the same error message and it didnt, it just asked for a password, which is what it should do! ( I just get the error message when I enter my aol address in )

I remember back on Uthgard 1 you could change your email address ingame with a /email command

BUT? I cant login to do this procedure, and get past the login screen using my aol email login

so until whatevers broken my login is fixed or a GM kindly emails me out of the game and helps me change my address so i can login again? I'm stumped! :cry:


thanks for your time, and hoping to see a fix to this small problem.

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Trishin
Game Master
Game Master
 
Posts: 5048
Joined: Apr 07, 2010 00:00

Postby Trishin » May 08, 2018 17:35

Please contact me in IRC and I can have a look.
Got any questions? Submit them to me and I will try to get them answered in our grab bag !
Rajnish wrote:Why didn't someone warn me that being GM means lots of boring research, logging, testing and organizing data....
I thought it was all about looking cool....

Uthgard Rules || How to connect || FAQ

Ownnyn
Eagle Knight
 
Posts: 513
Joined: Jul 06, 2017 05:59

Postby Ownnyn » May 10, 2018 21:53

We have a guildy with same issue. He cant make an account to post on forums either. He reached out to Trishim on irc but she couldnt help. Any other staff able to change login email to get him back on?

Sent from my SM-G935P using Tapatalk

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Trishin
Game Master
Game Master
 
Posts: 5048
Joined: Apr 07, 2010 00:00

Postby Trishin » May 10, 2018 22:01

Ownnyn wrote:We have a guildy with same issue. He cant make an account to post on forums either. He reached out to Trishim on irc but she couldnt help. Any other staff able to change login email to get him back on?

Sent from my SM-G935P using Tapatalk


No, because we do not do this. The problem is between their email provider and openID, so they need to contact them to fix the problem. This is why we suggest people use facebook or something similar to connect.
Got any questions? Submit them to me and I will try to get them answered in our grab bag !
Rajnish wrote:Why didn't someone warn me that being GM means lots of boring research, logging, testing and organizing data....
I thought it was all about looking cool....

Uthgard Rules || How to connect || FAQ

Ownnyn
Eagle Knight
 
Posts: 513
Joined: Jul 06, 2017 05:59

Postby Ownnyn » May 10, 2018 22:04

Update to help others

Make a facebook account with that address, then use facebook to login

Sent from my SM-G935P using Tapatalk

Einne
Guardian
 
Posts: 2
Joined: Dec 27, 2017 07:39

Postby Einne » May 11, 2018 18:32

So thish, i am just trying to help here. if he makes a gmail account would he be able to get his toons pulled into from that email? Because i think is where he's having trouble with.
And really appreciated your help whatever you can with this matter. He is in our guild and a lvl47 animist atm.
Thanks again.

Ownnyn
Eagle Knight
 
Posts: 513
Joined: Jul 06, 2017 05:59

Postby Ownnyn » May 11, 2018 18:53

Einne wrote:So thish, i am just trying to help here. if he makes a gmail account would he be able to get his toons pulled into from that email? Because i think is where he's having trouble with.
And really appreciated your help whatever you can with this matter. He is in our guild and a lvl47 animist atm.
Thanks again.
We asked, they said no.

They want you to contact aol/time warner and have them fix their authentication tools to match uthgard requirements.

The work around we found was to create a facebook account with the aol email. Then login to uthgard with facebook.

Sent from my SM-G935P using Tapatalk

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Abydos
Game Master
Game Master
 
Posts: 6839
Joined: Jan 22, 2011 21:14

Postby Abydos » May 11, 2018 19:19

Uthgard uses an open Google API for authentication. Any identity provider must be compatible with that.

Einne
Guardian
 
Posts: 2
Joined: Dec 27, 2017 07:39

Postby Einne » May 11, 2018 20:18

Thank you Abydos :) will let him know, not sure how he will do with his old toons on old email account.

TKnova
Guardian
 
Posts: 4
Joined: Dec 31, 2017 20:21

Postby TKnova » May 12, 2018 02:05

the work around works!. couldnt log in game for a few days. now i can :) . thx for the info


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