Launcher not working (Comcast internet)

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Flyguy
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Posts: 302
Joined: Jun 27, 2013 19:02

Postby Flyguy » Feb 22, 2017 16:21

I have comcast and I cannot connect to website or launcher. Please help. When I click launcher it says "Could not check for launcher updates. The remote name could not be resolved: launcher.uthgard.org"

Never had this problem until today
retired

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Pylania
Myrmidon
 
Posts: 97
Joined: Apr 17, 2012 11:22

Postby Pylania » Feb 22, 2017 16:22

Same Problem. Netcologne Internet, in Germany. Firefox, Chrome Browser dont working.
Last edited by Pylania on Feb 22, 2017 17:00, edited 2 times in total.

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Cirdan
Eagle Knight
 
Posts: 527
Joined: May 19, 2016 22:48

Postby Cirdan » Feb 22, 2017 16:25

Hmm, another player reported that changing their DNS to google's public one fixed the issue.

https://developers.google.com/speed/public-dns/docs/using

You might also try flushing your DNS and then restarting your computer.

I will follow up if I learn more.

Flyguy
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Posts: 302
Joined: Jun 27, 2013 19:02

Postby Flyguy » Feb 22, 2017 16:38

Changing DNS did not help. Multiple players are all experiencing this. Now when I try to connect to your website even it says: "Uthgard's server DNS address could not be found"
retired

Pbpesos
Guardian
 
Posts: 4
Joined: May 23, 2011 17:52

Postby Pbpesos » Feb 22, 2017 16:38

Same problem. Didn't happen till today.

Pickles14
Guardian
 
Posts: 3
Joined: Feb 22, 2017 16:32

Postby Pickles14 » Feb 22, 2017 16:39

Hagte to pile on... Same thing. Comcast (Xfinity)

Plorf
Warder
 
Posts: 46
Joined: Jun 20, 2011 14:48

Postby Plorf » Feb 22, 2017 16:42

same here, cannot log in

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stryfer
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Posts: 20
Joined: Jan 12, 2010 01:00

Postby stryfer » Feb 22, 2017 16:45

Likewise. Also with Comcast/Xfinity

mordakane
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Posts: 57
Joined: Apr 28, 2011 07:34

Postby mordakane » Feb 22, 2017 16:57

I am in Canada using TELUS. I am getting the same issue when trying to hit Uthgard.org.

Error: ERR_NAME_RESOLUTION_FAILED

I can hit Uthgard.net/forum with no problem.

I'm at work right now so can't do the standard troubleshooting I'd like but when I get home it will be:

ipconfig /release
ipconfig /all
ipconfig /flushdns
ipconfig /renew

netsh int ip set dns
netsh winsock reset

Hopefully this is something that was changed on server side..

Flyguy
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Posts: 302
Joined: Jun 27, 2013 19:02

Postby Flyguy » Feb 22, 2017 17:01

mordakane wrote:I am in Canada using TELUS. I am getting the same issue when trying to hit Uthgard.org.

Error: ERR_NAME_RESOLUTION_FAILED

I can hit Uthgard.net/forum with no problem.

I'm at work right now so can't do the standard troubleshooting I'd like but when I get home it will be:

ipconfig /release
ipconfig /all
ipconfig /flushdns
ipconfig /renew

netsh int ip set dns
netsh winsock reset

Hopefully this is something that was changed on server side..

Tried it all. Nothing. Still not able to connect as of this morning
retired

beenliftin
Guardian
 
Posts: 4
Joined: Jan 19, 2013 21:26

Postby beenliftin » Feb 22, 2017 17:06

Removing workaround to avoid confusing people.
Last edited by beenliftin on Feb 22, 2017 18:01, edited 2 times in total.

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Tenniel
Warder
 
Posts: 8
Joined: Aug 20, 2010 00:00

Postby Tenniel » Feb 22, 2017 17:08

Same issue for me, Comcast (Xfinity) in central U.S.

Would prefer not to have to monkey with the settings; was working just fine up through yesterday . . .

mordakane
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Posts: 57
Joined: Apr 28, 2011 07:34

Postby mordakane » Feb 22, 2017 17:15

beenliftin wrote:Ran into this same problem. You can update your hosts file in the mean time and hard direct IPs to the uthgard host names required for connecting.

I can't post the full urls for uthgard but the file exists at C:\\Windows\System32\drivers\etc\hosts

The following are the 2 IPS required.
213.239.208.173
46.4.115.53


I was looking in to doing this. What domains get associated with which IP?

Melbics
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Posts: 37
Joined: Jan 03, 2017 09:15

Postby Melbics » Feb 22, 2017 17:17

I am having the same Issue, California. (Comcast)

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Rhcrow
Warder
 
Posts: 44
Joined: Jan 11, 2013 01:37

Postby Rhcrow » Feb 22, 2017 17:19

Same issue, Minnesota Comcast.
Tries the DNS changes and other steps above. Nothing.
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