Lose connection every 2 minutes, nothing changed.

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MrDAoC
Warder
 
Posts: 9
Joined: May 10, 2016 22:58

Postby MrDAoC » Feb 17, 2017 03:46

So I've been playing for awhile, and just today I can't seem to stay logged in for more than 2-5 minutes before I lose connection to the server.

I was even playing this morning and was on for about 2-3 hours before taking a break. When I finally did and came back is when the problem began. I'm using Windows 10, and don't have auto updates on or anything.

Any idea what might be going on?

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De_Kus
Myrmidon
 
Posts: 132
Joined: Jan 10, 2010 01:00
Location: DE - Pfalz

Postby De_Kus » Feb 17, 2017 19:09

99% likely:
The connection from your ISP to the Uthgard server is temporarily having issues.

In case the issue remains, checking connection with tracert/pathping/WinMTR can help a lot to diagnose the malfunctioning hop. In case the issue is not within the reach of your ISP, sending those logs to Uthgard staff can help resolve the issue (they can relay it to their hoster in hope of a reroute of the traffic).

MrDAoC
Warder
 
Posts: 9
Joined: May 10, 2016 22:58

Postby MrDAoC » Feb 17, 2017 22:56

Thank you for the reply! How do I do those things?

Also, I don't lose internet connection to other devices. It appears to only be the Uthgard server that drops.

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Mazh
Myrmidon
 
Posts: 93
Joined: Mar 08, 2006 01:00

Postby Mazh » Feb 18, 2017 17:58

I've the same problem since this morning.

I flushed my DNS, rewned my all my connection including the router and even called my provider to ask if there was stuck/lost packets. I've also stable 30M connection, so I'm struggling to find the issue here.

I also did a tracert. Seems I lose connection:

http://imgur.com/e7HN85g

What else can I do from this infos?

Eether
Guardian
 
Posts: 1
Joined: Feb 18, 2017 19:26

Postby Eether » Feb 18, 2017 19:29

I am seeing the same issue. Time outs at the Hetzner.de endpoint.

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Gil
Alerion Knight
 
Posts: 2061
Joined: Jan 06, 2010 01:00
Location: Denmark

Postby Gil » Feb 18, 2017 22:15

Mazh wrote:I've the same problem since this morning.

I flushed my DNS, rewned my all my connection including the router and even called my provider to ask if there was stuck/lost packets. I've also stable 30M connection, so I'm struggling to find the issue here.

I also did a tracert. Seems I lose connection:

http://imgur.com/e7HN85g

What else can I do from this infos?

Your problem seems to be in Montreal. Show this trace route to your ISP. If they can't help then use a VPN to go directly to Germany.
Gil DaTroll - Merlin Zerker | MacDeath - Uth1 Armsman | Gil - Uth2 Zerker | Macdeath - Uth2 Armsman
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MrDAoC
Warder
 
Posts: 9
Joined: May 10, 2016 22:58

Postby MrDAoC » Feb 19, 2017 04:11

The game is literally unplayable for me. I did a tracert and all 30 of them timed out. It couldn't even ping the server. I called my ISP and they said that they were able to test my modem and everything worked out fine.

No clue what is going on here.

Mayuki
Warder
 
Posts: 23
Joined: Jan 31, 2017 09:25

Postby Mayuki » Feb 21, 2017 06:34

Push.

Seeing a similar problem. No LDs but lagspikes. Did the tracert, also lags at hetzner.de
Mayuki - Berserker
Veromos - Shadowblade

MrDAoC
Warder
 
Posts: 9
Joined: May 10, 2016 22:58

Postby MrDAoC » Feb 21, 2017 13:55

I've literally stopped playing the game. It's that bad. Last time I tried I was getting less than 30 seconds in game. Internet stays connected on all other devices, including my computer I'm playing on, so I don't see how it is an ISP issue. When I trace route or ping I literally don't even get a hit at all. It's weird because if I'm logging into the game, obviously it's connecting me, but why is my ping or trace route showing that it is not?

JustLoren
Guardian
 
Posts: 1
Joined: Jan 12, 2017 20:37

Postby JustLoren » Feb 21, 2017 16:25

I am also facing a similar issue. Started last night - went LD, and then couldn't connect. I get stuck at Fetching Repositories. It was stuck that way for about 20 min, then it finally loaded (and I didn't log off to test it again last night). When I went to login this morning, stuck at Fetching Repositories again.

I can't post a link, but img is here: imgur.com/O6BU8Wy

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Blue
Developer
Developer
 
Posts: 15827
Joined: Apr 22, 2005 00:00

Postby Blue » Feb 21, 2017 17:24

MrDAoC wrote:obviously it's connecting me, but why is my ping or trace route showing that it is not?

Reason is a firewall rule that intercepts ping packets. Will enable it so ping works.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."


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