Playable Character issue.

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TheMurg
Guardian
 
Posts: 3
Joined: Sep 21, 2013 09:22

Postby TheMurg » Sep 21, 2013 09:36

I seem to be unable to play any/all of my Hibernia characters that are above level 14. I have 3 that are playable (2 14, 1 12) the rest, anywhere from mid/high twenties to mid 30's, a 46 and a 50 are not.
There is no error on the unplayable characters, I select them, hit play, the screen sits for 5-10 seconds without changing resolution, then dumps me back to desktop.

I am playing in windowed mode. However that doesn't seem to be an issue for the toons that are level 14's & 12.
I am playing with a custom UI, but again not a problem with the 14's & 12.
I tried playing without the custom UI.
I tried playing in non-windowed.
I've rebooted multiple times between each of these tests.
All of the problematic toons are not in a unifying zone or location. They're in alternate places like Housing/TNN/DF/ etc.

Looking for any suggestions on next steps.

Murg - Hibernia

Kiksens
Myrmidon
 
Posts: 118
Joined: Oct 20, 2009 00:00
Location: Estonia

Postby Kiksens » Sep 21, 2013 12:40

Can u enter all the zones with ur lowbie chars? (same zones where ur higher are logged)

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Fortyseven
Forum Moderator
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Posts: 643
Joined: Apr 01, 2009 00:00
Location: V.N. Milfontes, PT

Postby Fortyseven » Sep 21, 2013 13:43

Please use one of the characters that you can log in to submit a /callgm report. You may also want to leave your char names in here if a GM happens to read this beforehand.
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Stormus
Myrmidon
 
Posts: 126
Joined: Jan 28, 2011 12:23

Postby Stormus » Sep 22, 2013 01:35

I getting same thing now just recently. 3 toons on account, two logs on just fine, the third just cant be logged in, it loads up, then crashes directly.

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Fortyseven
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Posts: 643
Joined: Apr 01, 2009 00:00
Location: V.N. Milfontes, PT

Postby Fortyseven » Sep 22, 2013 19:03

Please check out the following threads:

http://uthgard.net/en/forum/viewtopic.php?f=15&t=27084
http://uthgard.net/en/forum/viewtopic.php?f=15&t=16037

TL;DR?

There have been several software issues preventing characters over a certain level from being logged in. Try killing WAcom-related processes and disabling Symantic Endpoint Protection (more specifically, its application control component), if either of those are installed.

If not, Microsoft's Process Monitor might be able to identify interfering software on Windows boxes.
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TheMurg
Guardian
 
Posts: 3
Joined: Sep 21, 2013 09:22

Postby TheMurg » Sep 24, 2013 07:44

I'll check on those threads. Thank you kindly for the responses.

:)

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TheMurg
Guardian
 
Posts: 3
Joined: Sep 21, 2013 09:22

Postby TheMurg » Sep 24, 2013 08:56

I don't have a Wacom, or a touchbased interface on my PC.
However, there was a "TabletInputService" running.


With Windows 8:
I CTRL-ALT-Delete'd -> Selected Task Manager
Scrolled looking for anything referencing "tablet" or "touch" .
Right click TabletInputService, Select Stop
Selected DAoC Portal, logged in, selected 46 Druid... and it logged in.

I can only guess it was something in the last "update", as that's the only net new change to the rig in months.

That did seem to fix it however.
Thank you all again.

Murg


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