Troubleshooting: Connection problems

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Anath
Guardian
 
Posts: 1
Joined: Jan 17, 2017 22:31

Postby Anath » Feb 25, 2017 11:30

i cant log in with facebook . is there still an issue with login server ?
Password reset dont work , dont get a email .

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Trishin
Game Master
Game Master
 
Posts: 5048
Joined: Apr 07, 2010 00:00

Postby Trishin » Feb 25, 2017 12:23

A few reminders:

1. Make sure to login with the same email/openID as you did when you first registered or your characters wont be found
2. If you see no play button, make sure you are logged in, and the account has accepted the rules (if this is not your first login, you logged in using the wrong email/openID)
3. At the top of the page look for "Welcome back, <information> <character information> - if you do not see this and you previously played on uthgard, you logged into the wrong openID/email.
Got any questions? Submit them to me and I will try to get them answered in our grab bag !
Rajnish wrote:Why didn't someone warn me that being GM means lots of boring research, logging, testing and organizing data....
I thought it was all about looking cool....

Uthgard Rules || How to connect || FAQ

Gwendolein
Guardian
 
Posts: 5
Joined: Jan 12, 2017 15:16

Postby Gwendolein » Feb 25, 2017 12:28

I still cannot login with facebook - I cleared my browser history, visited www2.uthgard, pressed manage account, entered facebook, changed the password and it is still asking me to verify my account. What else can I do?

Best,

Gwendo

Edit.
I deleted the uthgard app on facebook, and tried to logg in again (confirmed to use uthgard app) still the same issue.

Revoemag
Guardian
 
Posts: 6
Joined: Oct 27, 2013 12:05

Postby Revoemag » Feb 25, 2017 13:13

I am also failing since last night to login with OpenID/Facebook. It asks for my email, which after I enter, it then bring up a dialogue saying

Verify [email address]

Previously you signed in with Facebook

But just now, you signed in with Facebook

So we need to verify with Facebook you are the same person

It then asks me to enter my email address (which I enter my Facebook email address for), but then return the error 'Error: Invalid Confirmation' so I cannot log in :/

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Nayru
Developer
Developer
 
Posts: 8834
Joined: Jan 08, 2007 01:00

Postby Nayru » Feb 25, 2017 13:18

Does changing your facebook password or adding a contact email address help?

Revoemag
Guardian
 
Posts: 6
Joined: Oct 27, 2013 12:05

Postby Revoemag » Feb 25, 2017 13:33

Just changed my Facebook password, no luck. As part of that is showed my that I had added Uthgard as of today. It seems to think I am only just using Facebook OpenID to login as of today, but the whole confirmation process obviously seems to think I was logging in with Facebook before as you can see from my previous post.

One final thing I noticed, when it says I used to log in with Facebook, it shows no profile picture, then when it says I am now trying to login with Facebook, it shows my actual profile picture. Again, it's like my previous logins are being treated as a different Facebook/OpenID account. My email address has never changed though, and had no problems last night.

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Minuial
Warder
 
Posts: 27
Joined: Jan 08, 2017 20:22

Postby Minuial » Feb 25, 2017 15:49

So I see that this problem still isn't fixed - think I'll have to do RL this weekend ;/ Hope I'll be able to disconnect facebook from my account when I'm finally able to login. It showed me, that this OpenID stuff is nothing I want to use ever again ;D
Minuial/ Doewen/ Selphiie/ Istui/ Amaya/ Istya/ Alyrisa/ Shyena/ Jaenays/ Mailea

Revoemag
Guardian
 
Posts: 6
Joined: Oct 27, 2013 12:05

Postby Revoemag » Feb 25, 2017 15:54

Now solved for me. I had to reset my Facebook password, and then use the reset password for the game when you get the error, but really this is just entering your new password, not a password reset.

lordbrimbit
Warder
 
Posts: 11
Joined: Feb 25, 2017 13:49

Postby lordbrimbit » Feb 25, 2017 16:55

my account is locked ,impossible to log in ..,.one day to try problem is not resolve..can help ??

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Blue
Developer
Developer
 
Posts: 15822
Joined: Apr 22, 2005 00:00

Postby Blue » Feb 25, 2017 16:57

lordbrimbit wrote:my account is locked ,impossible to log in ..,.one day to try problem is not resolve..can help ??

What do you mean by locked? Write me a PM with more details and email address used to login.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

"It is an inescapable law of nature that the amount of satisfaction one gains from achieving something
is related to how hard it is and easy things can only elicit a fleeting superficial sort of pleasure."


Blue says, "you used macro tools or macro keyboard"
Pala says, "i am disabled. and i have a mechanic left hand that can be programed. its hard to play woith one hand"

[Appeal] Bxxxxxxxx: "why is RA first aid cann man i stealth use and not unstealth cann man ra if man use unstealth ?????????"
BannedUser: "i was not using automate game action my hand was fall on keyboard during i was sleep .... i was completly fall on keyboard ..."

Caminn
Warder
 
Posts: 8
Joined: Jan 06, 2017 20:02

Postby Caminn » Feb 25, 2017 20:12

I have the same Facebook issue.

I tried everything listed in this thread, still no luck and won't work :(

Let's hope a solution is found shortly!

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Minuial
Warder
 
Posts: 27
Joined: Jan 08, 2017 20:22

Postby Minuial » Feb 25, 2017 20:13

Just to let you know... changing my password on facebook (though I don't know why that would help at all) did not work, still can't login. "INVALID_CONFIRMATION." etc...
Minuial/ Doewen/ Selphiie/ Istui/ Amaya/ Istya/ Alyrisa/ Shyena/ Jaenays/ Mailea

driag
Guardian
 
Posts: 2
Joined: Mar 02, 2013 20:59

Postby driag » Feb 26, 2017 04:35

i have done all the steps and coannot log in (using facebook) says invalid confirmation still any tips?

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Satiah
Eagle Knight
 
Posts: 690
Joined: Jun 30, 2012 15:14

Postby Satiah » Feb 26, 2017 11:35

The sign in page doesn't show the login for the OpenID account. Play button is gone. How am I suppose to play?

Edit: Used IE instead of Firefox, then it shows... Devs should know enough!
Satiah | Tuthmes | Dendera | Khufu | Nefertete | Dahshur | Nebetah | Neterbaiu

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Minuial
Warder
 
Posts: 27
Joined: Jan 08, 2017 20:22

Postby Minuial » Feb 26, 2017 11:51

Usually I consider myself being a patient person - but I'd really like to know, will there be a fix for these login problems or will I have to quit playing?
Minuial/ Doewen/ Selphiie/ Istui/ Amaya/ Istya/ Alyrisa/ Shyena/ Jaenays/ Mailea

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