Connection stability problems (U.S. Players) - Networking

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Moondragon1
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Postby Moondragon1 » May 09, 2011 21:10

Rarely do I post on the forums, but lag is just out of control lately as a US player. I'm rubberbanding constantly in fights.

So, I did the tracert command.

1 <1 ms <1 ms <1 ms MY ROUTER HERE
2 7 ms 7 ms 6 ms 10.57.160.1
3 8 ms 7 ms 7 ms gig-3-0-nycmnyf-rtr2.nyc.rr.com [24.29.139.194]

4 7 ms 8 ms 9 ms gig-5-1-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.151.98]
5 8 ms 7 ms 8 ms cpe-24-29-148-66.nyc.res.rr.com [24.29.148.66]
6 9 ms 8 ms 9 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 9 ms 9 ms 8 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
8 9 ms 7 ms 9 ms nyk-b5-link.telia.net [213.248.77.177]
9 14 ms 14 ms 13 ms nyk-bb1-link.telia.net [80.91.253.101]
10 139 ms 137 ms 140 ms prs-bb1-link.telia.net [80.91.251.97]
11 92 ms 92 ms 91 ms ffm-bb1-link.telia.net [80.91.245.102]
12 194 ms 199 ms 201 ms ffm-b2-link.telia.net [80.91.247.167]
13 181 ms 116 ms 116 ms hetzner-ic-134650-ffm-b2.c.telia.net [213.248.92.82]
14 117 ms 117 ms 118 ms hos-bb1.juniper1.fs.hetzner.de [213.239.240.242]
15 118 ms 118 ms 116 ms hos-tr2.ex3k11.rz13.hetzner.de [213.239.224.44]
16 * 119 ms 118 ms uthgard.game-server.cc [88.198.56.21]

Trace complete.

The connection starts hitting a wall when I get to telia.net and even timed out on the Uthgard server (I suppose that's what the * means, not a tech guy). I did this at approximately 3:05PM Eastern US Time.

It was really bad over the weekend, limiting me to only crafting. Today I tried to RvR and it just isn't possible to be very effective. I don't know if there is a way of telling the data to go another way or whatnot, and I don't know if the Staff can do much about telia.net server abilities. But man, it sucks.

Age83
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Postby Age83 » May 09, 2011 21:35

Im guessing its hetzner-ic-134650-ffm-b2.c.telia.net [213.248.92.82]
I bet everything before that is fine, and everything after that u have 25-50% packet loss.

Sucks... and wasn't always like this. 7-10 days its been getting progressively worse.
I thought it was east coasters but Toaky is from moscow??

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_Oglop_
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Postby _Oglop_ » May 09, 2011 21:51

Yeah... For about 2weeks Ive been lagging/delaying and now...This lag is unbearable at the moment... Soloing in Coruscating Mines with a 4-10second delay. There was a similar problem for US players like 2-3months ago if I recall correctly.

I live in US East coast
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Chug
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Postby Chug » May 10, 2011 02:09

Is there anything that can be done? It's gone from kinda lame to completely unplayable.

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toaky
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Postby toaky » May 10, 2011 02:40

Age83 wrote:I thought it was east coasters but Toaky is from moscow??

sorry, im from Moscow, Idaho.

but i dont think its just US eastcoast players, my guild (mostly from greece) has also told me that today the lag is bad, and people i play with during US primetime (from the west coast / canada / alaska) also report horrible lag very often.
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jalore
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Postby jalore » May 10, 2011 06:15

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\jalore>tracert uthgard.game-server.cc

Tracing route to uthgard.game-server.cc [88.198.56.21]
over a maximum of 30 hops:

1 64 ms 49 ms 53 ms 10.20.114.1
2 94 ms 84 ms 79 ms 172.30.8.113
3 20 ms 20 ms 24 ms 172.30.9.165
4 54 ms 44 ms 59 ms 172.30.9.170
5 86 ms 82 ms 78 ms 12-215-0-70.client.mchsi.com [12.215.0.70]
6 65 ms 33 ms 37 ms cr84.cgcil.ip.att.net [12.122.132.98]
7 56 ms 72 ms 72 ms cr2.cgcil.ip.att.net [12.123.7.250]
8 27 ms 35 ms 31 ms ggr3.cgcil.ip.att.net [12.122.132.17]
9 46 ms 37 ms 48 ms 192.205.34.198
10 88 ms 87 ms 52 ms nyk-bb2-link.telia.net [80.91.249.111]
11 162 ms 160 ms 176 ms prs-bb2-link.telia.net [80.91.253.125]
12 164 ms 160 ms 215 ms ffm-bb2-link.telia.net [80.91.246.180]
13 180 ms 155 ms 176 ms ffm-b2-link.telia.net [80.91.246.219]
14 164 ms 170 ms 174 ms hetzner-ic-134650-ffm-b2.c.telia.net [213.248.92
.82]
15 192 ms 208 ms 174 ms hos-bb1.juniper2.fs.hetzner.de [213.239.240.243]

16 189 ms 189 ms * hos-tr3.ex3k11.rz13.hetzner.de [213.239.224.76]

17 194 ms 163 ms 168 ms uthgard.game-server.cc [88.198.56.21]

Trace complete.

C:\Users\jalore>
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PatmanBBE
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Postby PatmanBBE » May 10, 2011 11:26

Hey guys I am a Networking major and am Cisco certified and I just thought I would post up here and just add my $0.02

If you go to the url associated with where all the congestion or lag starts to occur you get an ISP website. Something probably equal to time-warner cable and roadrunner cable for the USA players. By the construction and branding of the website it looks like a smaller company. The domain-name telia.net resolves to:

http://www.telia.se/privat/produkter_tjanster/noje/

The problem exists in their network. There really is nothing we can do as users or that the Uthgard staff can do except write and email this service provider and report the issue. They may be able to load balance their traffic or reroute traffic destined to the uthgard server over a route that is either more direct or less congested. I doubt they will comply but if enough complaints come in who knows.

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Blue
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Postby Blue » May 10, 2011 12:27

4 seconds can't be network lag imo. Theres still the occasional lag spike on Uth but its more seldom.
It's done when it's done. Thanks for your patience.
Every bug gets fixed. Sooner or later.

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borog
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Postby borog » May 11, 2011 14:48

PatmanBBE wrote:... it looks like a smaller company ...


from their website
Code: Select all
About Telia

Telia is the leading operator in mobile communications, fixed telephony, data communications and broadband. Our services help people and businesses to communicate in a simple, efficient and environmentally friendly way. We can deliver broadband to 95 per cent of households in Sweden and has seven consecutive years, received an award for the country's best mobile network.

Telia has about 10 000 employees in Sweden, their own customer service and a large number of stores across the country. We have increased the supply of mobile and IP-based services and developed attractive bundling, such as telephony, broadband and TV in one package. The number of digital TV subscription with Telia in Sweden was 400 000 at the end of the first quarter of 2010.


10,000 employees can't be that small can it?

:)

also from their news announcement:
Code: Select all
Upgrade in progress - VDSL broadband network

Updated 2011-05-11 09:10

We are upgrading the broadband network and upgrade it with VDSL technology. The work involves the temporary disruption of multiple broadband services.

The demand for faster broadband continues to increase, both in home and office. Therefore, we will upgrade the broadband network with the new VDSL technology. The work involves the temporary disruption of multiple broadband services and affects both private and corporate clients. The upgrade gets rolling on a larger scale at the end of January and ends in 2011. You will before the break to be informed about the date and time that apply to your address.


looks like you may have to deal with interruptions and lag spikes until the work is done at some point in 2011.

PatmanBBE
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Postby PatmanBBE » May 12, 2011 09:51

They aren't big compared to Verizon or AT&T, 400,000 subscribers is nothing in the communications industry. That is like one city in California, USA. So yeah, they are a smaller company compared to the big dogs in the communications and networking industry.

Thanks for looking into that though, the upgrades and interruptions to their network could definitely be causing the delay we are seeing in the tracert results.

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BalianIbelin
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Postby BalianIbelin » May 12, 2011 20:05

East Coast US player here, same issues with lag and getting worse lately. Traceroute shows same problem area, with Telia.net being the apparent culprit.

If anyone finds out any further information about their projected ETA for whatever it is they are working on over there, would they please post it? I love DAOC, and I really like Uthgard, but this is making it really tough to nearly impossible to enjoy. :?


EDIT:
Interestingly enough (but not necessarily helpful), I have been perusing a couple searches on Telia.net and am coming across forum posts from several web admins and players of different games / game networks, all complaining of the same problem we are.. long latency starting with hops that involve Telia.net. These include posts on StarVault (Mortal Online), BattleNet (Blizzard, etc), Uthgard, and some others. Traceroutes posted show similar results. Sure wish someone at Telia.net would get on with a fix!

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Moondragon1
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Postby Moondragon1 » May 14, 2011 04:38

As a US East coast player, the game works okay in the morning and gets progressively worse, and at US EST evening time it is unbearable. I suspect Telia.net is trying to upgrade/fix their issues when most of Europe is asleep, but it's making the game essentially unplayable from an RvR or grouping perspective during US prime-time.

I did this tracert at 10:40PM Friday night.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\William>tracert 88.198.56.21

Tracing route to uthgard.game-server.cc [88.198.56.21]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms MY ROUTER HERE
2 6 ms 8 ms 6 ms 10.57.160.1
3 7 ms 8 ms 6 ms gig-3-0-nycmnyf-rtr2.nyc.rr.com [24.29.139.194]
4 7 ms 7 ms 7 ms gig-5-1-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.151.98]
5 8 ms 8 ms 8 ms cpe-24-29-148-66.nyc.res.rr.com [24.29.148.66]
6 8 ms 7 ms 8 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 7 ms 8 ms 8 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]

8 * * * Request timed out. (THIS IS WHERE TELIA.NET NORMALLY IS)

9 9 ms 9 ms 18 ms nyk-s2-rou-1021.US.eurorings.net [134.222.226.38]
10 89 ms 89 ms 89 ms nntr-s1-rou-1022.FR.eurorings.net [134.222.226.162]
11 97 ms 99 ms 97 ms ffm-s1-rou-1022.DE.eurorings.net [134.222.231.145]
12 97 ms 97 ms 97 ms ffm-s1-rou-1021.DE.eurorings.net [134.222.231.141]
13 101 ms 101 ms 101 ms nbg-s1-rou-1001.DE.eurorings.net [134.222.225.26]
14 117 ms 117 ms 117 ms kpn-gw.hetzner.de [134.222.107.21]
15 * * 122 ms hos-bb2.juniper2.fs.hetzner.de [213.239.240.147]
16 * 119 ms 119 ms hos-tr4.ex3k11.rz13.hetzner.de [213.239.224.108]
17 119 ms 119 ms 119 ms uthgard.game-server.cc [88.198.56.21]

Trace complete.

Rucent
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Postby Rucent » Jun 02, 2011 05:08

Sooo, anyone experiencing unplayable lag again lately?

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jalore
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Postby jalore » Jun 02, 2011 07:09

I know several of us in our group tonight were lagging badly.
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Icharus
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Postby Icharus » Jun 02, 2011 14:47

Still getting problems here as well.. most days I get lag spikes of 3-4 seconds every 30 seconds or so, but last Sunday it was so bad I went LD about 10x in 3-4 hours.

Is there anything we can do about getting this fixed, routing around the trouble spot or otherwise correcting the problem? I know U.S. players are in the minority of the players on this server, but we still represent a significant % of the overall population! The game is borderline unplayable for us and has been for weeks! ><
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