US ISPs and hetzner.de seem to have trouble. No issues if I use a VPN.

Code: Select all

Tracing route to server.uthgard.net [5.9.152.140]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  homeportal [192.168.1.254]
  2     9 ms    10 ms     2 ms  108-200-224-1.lightspeed.bcvloh.sbcglobal.net [108.200.224.1]
  3     2 ms     4 ms     1 ms  71.151.85.34
  4     3 ms     3 ms     2 ms  75.25.192.144
  5     2 ms     2 ms     2 ms  75.25.192.99
  6     3 ms     3 ms     3 ms  12.83.69.29
  7    13 ms    11 ms    11 ms  gar2.clboh.ip.att.net [12.122.132.197]
  8    10 ms    10 ms    10 ms  ix-ae-15-0.tcore2.CT8-Chicago.as6453.net [64.86.79.41]
  9   108 ms   107 ms   107 ms  if-ae-22-2.tcore1.CT8-Chicago.as6453.net [64.86.79.2]
 10   108 ms   108 ms   108 ms  if-ae-26-2.tcore2.NTO-New-York.as6453.net [216.6.81.28]
 11   109 ms   107 ms   108 ms  if-ae-14-14.thar2.NJY-Newark.as6453.net [66.198.111.8]
 12   107 ms   107 ms     *     if-ae-1-3.thar1.NJY-Newark.as6453.net [216.6.57.1]
 13     *        *        *     Request timed out.
 14   109 ms   108 ms   108 ms  if-ae-3-6.tcore1.PYE-Paris.as6453.net [80.231.130.86]
 15   107 ms   108 ms   107 ms  if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
 16   108 ms   107 ms   107 ms  if-ae-9-2.tcore2.FNM-Frankfurt.as6453.net [195.219.87.13]
 17   107 ms   107 ms   107 ms  if-ae-4-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.18]
 18   130 ms   129 ms   129 ms  195.219.219.10
 19   941 ms   897 ms   893 ms  core23.hetzner.de [213.239.229.74]
 20  1739 ms  1616 ms  1563 ms  ex9k1.rz19.hetzner.de [213.239.229.50]
 21  2420 ms  2287 ms  2152 ms  server.uthgard.net [5.9.152.140]

Tracing route to server.uthgard.net [5.9.152.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 1 ms <1 ms <1 ms lo0-100.HRBGPA-VFTTP-302.verizon-gni.net [108.55.114.1]
3 7 ms 7 ms 7 ms B3302.HRBGPA-LCR-21.verizon-gni.net [100.41.206.137]
4 * * * Request timed out.
5 * * * Request timed out.
6 8 ms 8 ms 8 ms 0.ae5.BR1.IAD8.ALTER.NET [140.222.233.151]
7 8 ms 7 ms 8 ms ix-ae-20-0.tcore1.AEQ-Ashburn.as6453.net [66.198.154.53]
8 97 ms 98 ms * if-ae-2-2.tcore2.AEQ-Ashburn.as6453.net [216.6.87.1]
9 95 ms * * if-ae-10-2.tcore1.L78-London.as6453.net [216.6.87.105]
10 96 ms 96 ms 97 ms if-ae-3-6.tcore1.PYE-Paris.as6453.net [80.231.130.86]
11 95 ms 94 ms 95 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
12 94 ms 95 ms 94 ms if-ae-9-2.tcore2.FNM-Frankfurt.as6453.net [195.219.87.13]
13 93 ms 93 ms 93 ms if-ae-4-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.18]
14 103 ms 103 ms 103 ms 195.219.219.10
15 3728 ms 3726 ms * core24.hetzner.de [213.239.203.150]
16 844 ms * 786 ms ex9k1.rz19.hetzner.de [213.239.229.54]
17 759 ms 771 ms 766 ms server.uthgard.net [5.9.152.140]

Trace complete.

Just tested, from germany:

Code: Select all

1   107.170.238.253         0.0%   4.6 ms   
2   138.197.248.214   DuPont      0.0%   0.3 ms   
3   157.238.179.237   NTT America - Global IP Network      0.0%   1.3 ms   
4   129.250.5.33   NTT America      0.0%   164.8 ms   
5   129.250.3.26   NTT America      0.0%   1.9 ms   
6   129.250.6.238   NTT America      0.0%   74.4 ms   
7   129.250.3.84   NTT America      0.0%   72.3 ms   
8   129.250.4.97   NTT America      0.0%   167.7 ms   
9   129.250.6.249   NTT America      0.0%   159.9 ms   
10   213.198.82.130   NTT Europe - DE      0.0%   165.9 ms   
11   213.239.203.154   Hetzner Online AG      0.0%   169.1 ms   
12   213.239.229.50   Hetzner Online AG      20.0%   167.0 ms   
13   5.9.152.140   Hetzner Online AG      20.0%   164.2 ms   


Yeah seems to be a US issue asking around, danke!

Using a VPN now, no more issues:

Code: Select all

Tracing route to server.uthgard.net [5.9.152.140]
over a maximum of 30 hops:

  1    37 ms    33 ms    32 ms  10.26.10.1
  2     *        *        *     Request timed out.
  3    37 ms    35 ms    33 ms  chi-b21-link.telia.net [62.115.148.196]
  4   106 ms   106 ms   112 ms  ae-11.r05.chcgil09.us.bb.gin.ntt.net [129.250.3.144]
  5    12 ms   119 ms    37 ms  ae-0.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.191]
  6   125 ms   114 ms    30 ms  ae-0.r25.nycmny01.us.bb.gin.ntt.net [129.250.2.167]
  7   114 ms   116 ms   112 ms  ex9k1.rz19.hetzner.de [213.239.229.50]
  8   114 ms   118 ms   112 ms  213.198.82.130
  9   120 ms   112 ms   114 ms  server.uthgard.net [5.9.152.140]

Good idea! I switched to a netherlands VPN

Tracing route to server.uthgard.net [5.9.152.140]
over a maximum of 30 hops:

1 98 ms 98 ms 98 ms . [109.201.137.41]
2 115 ms 98 ms 99 ms 109.201.137.126
3 98 ms 100 ms 99 ms 185.107.116.21
4 106 ms 106 ms 106 ms hetzner.interxionfra4.nl-ix.net [193.239.117.110]
5 111 ms 110 ms 110 ms core24.hetzner.de [213.239.203.150]
6 110 ms 110 ms 112 ms ex9k1.rz19.hetzner.de [213.239.229.54]
7 111 ms 111 ms 139 ms server.uthgard.net [5.9.152.140]

Trace complete.

Which VPN are you using? I was playing a couple hours ago with constant red ping, went LD and not I haven't been able to connect for the past hour.

I tried a London VPN but when I try to connect to Uthgard I get Authentication Error.

just basic hide.me client

Great, I was afraid to download anything. I was trying the free VPN ips I could find and connected through my Windows 10 VPN. Those didn't work, I got in the game right away after downloading that. But I think we only get 2GB on free trial

Ranb0w wrote:Which VPN are you using? I was playing a couple hours ago with constant red ping, went LD and not I haven't been able to connect for the past hour.

I tried a London VPN but when I try to connect to Uthgard I get Authentication Error.

i'm using https://www.privateinternetaccess.com/

logging off for a while, played flawlessly on a netherlands VPN. figured i would switch back to normal and run another tracert before i left for a few hours... still issues.

Tracing route to server.uthgard.net [5.9.152.140]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 1 ms 1 ms <1 ms lo0-100.HRBGPA-VFTTP-302.verizon-gni.net [108.55.114.1]
3 5 ms 3 ms 7 ms B3302.HRBGPA-LCR-21.verizon-gni.net [100.41.206.137]
4 * * * Request timed out.
5 * * * Request timed out.
6 8 ms 8 ms 7 ms 0.ae5.BR1.IAD8.ALTER.NET [140.222.233.151]
7 7 ms 8 ms 7 ms ix-ae-20-0.tcore1.AEQ-Ashburn.as6453.net [66.198.154.53]
8 * * * Request timed out.
9 * * * Request timed out.
10 98 ms 97 ms 97 ms if-ae-3-6.tcore1.PYE-Paris.as6453.net [80.231.130.86]
11 95 ms 94 ms 95 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
12 94 ms 94 ms 94 ms if-ae-9-2.tcore2.FNM-Frankfurt.as6453.net [195.219.87.13]
13 94 ms 93 ms 93 ms if-ae-4-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.18]
14 103 ms 103 ms 104 ms 195.219.219.10
15 * * * Request timed out.
16 1389 ms 789 ms 937 ms ex9k1.rz19.hetzner.de [213.239.229.54]
17 223 ms 221 ms 220 ms server.uthgard.net [5.9.152.140]

Trace complete.

Yes, problem is with hetzner.de which is where their server is hosted.

lots of US users with issues, VPN seems to help atm.

I've never had issues from the US (Wisconsin), though I generally play 2130 - 0100 EST period.

Having same issue today from the US.

Still having issues since last night from US. Have they said anything regarding wth this is?