Master Account Problem. GM please

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Malavor
Guardian
 
Posts: 6
Joined: Mar 25, 2013 01:31

Postby Malavor » Dec 13, 2017 13:53

Hi,
I tried to log in recently from a different home to my own, my e-mail required verification and because of error on my part I've been locked out for a time. :gaga:
I since tried logging in with facebook hoping that I would be able to login given it is my name. The problem is I have a different e-mail for my facebook and a new master account has been created for that e-mail, verified by microsoft.

My original e-mail was a microsoft one and now the account chooser and microsoft login will only recognise the facebook e-mail when I want to login to my original Uthgard account.
I have since lost access to my e-mail address linked to my original Uthgard account.

Is there any way to recover my character from that master account? If the answer is no, could I please get confirmation from a GM that I will not be banned if I decide to play on the second account I've created?
Will be really gutted if I cannot continue to play on Uthgard because I can't access my e-mail address.

I'd like to make clear my intention was not to create two master accounts or flout the rules. I'm aware this is worthy of the ban stick but you'll see the other account has no character's created with no play time.

My character's name is Zorg Berg. Level 50 Mentalist.

Any help is appreciated.

Cheers

Zorg

Malavor
Guardian
 
Posts: 6
Joined: Mar 25, 2013 01:31

Postby Malavor » Dec 16, 2017 05:03

Bump. Please help me GM's!

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Genjiro
Developer
Developer
 
Posts: 1545
Joined: Jun 09, 2016 21:26

Postby Genjiro » Dec 16, 2017 17:31

Malavor wrote:Is there any way to recover my character from that master account?

Without access to your OpenID account we will not be able to determine account ownership.

Malavor wrote:If the answer is no, could I please get confirmation from a GM that I will not be banned if I decide to play on the second account I've created?

I can lock your old account to prevent two active accounts on your end.
Therefore the new account is not in danger of being banned.

Please confirm.
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Coloured text represents my personal opinion and is not associated with Uthgard Staff nor is it an official statement.

Malavor
Guardian
 
Posts: 6
Joined: Mar 25, 2013 01:31

Postby Malavor » Dec 17, 2017 01:18

Thanks for your reply Genjiro! :)
If you could go ahead and lock my old account I would appreciate it.


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