Queue (time&slot) stucked

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Incoma
Guardian
 
Posts: 5
Joined: May 10, 2016 11:55

Postby Incoma » Jan 20, 2017 19:37

Hello.

pressed play, Login Queue appeared.
waiting time is set on 00:00:00, queue slot 8xx.

Time passes and timer is not going further. Slot n° isn't going down.
After some time, a couple of minutes, more or less, Queue box disappears.

Pressed play again, same.


Retried many times, same thing.

When there's no queue in the game i can log in without any trouble.


Any clue?

Thx in advance

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Cirdan
Eagle Knight
 
Posts: 527
Joined: May 19, 2016 22:48

Postby Cirdan » Jan 20, 2017 19:45

It sounds like your internet is failing, and that causes the queue box to disappear. Are you playing from WiFi? Unfortunately even a tiny lapse is enough to drop you.

We're sorry for the inconvenience but we're doing everything we can right now to eliminate the need for there even to be a queue.

Incoma
Guardian
 
Posts: 5
Joined: May 10, 2016 11:55

Postby Incoma » Jan 24, 2017 11:55

Only 4x-5x msec latency in tracert.

Enough to get this and also constant ld's in game?


TY in advance

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Gil
Alerion Knight
 
Posts: 2061
Joined: Jan 06, 2010 01:00
Location: Denmark

Postby Gil » Jan 24, 2017 13:12

Well, it isn't the AVERAGE ping that's your issue but if you ever get a bad ping you will be in trouble. WiFi causes a lot of jitter (variability) or, you could have a bad node between you and the server. Do a tracert server.uthgard.net to see where the problem is?

Incoma
Guardian
 
Posts: 5
Joined: May 10, 2016 11:55

Postby Incoma » Jan 24, 2017 14:25

Tracert is most of the time ok (all values not over 4x ms) but I've seen tomorrow that sometimes there are some packet loss on a seabone node, and i assume this is the problem, not the wifi.

Have ever played from wifi on beta and release in the last year and half, so I'll continue to stress the ISP for solution of the PL.

TY


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