Problem with Login Account

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grandoch
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Joined: Apr 06, 2013 04:28

Postby grandoch » Apr 07, 2013 19:09

I created a login account for two realms and the one I did for ALB was a long time ago. I only have two active email accounts and i'm assuming an email account can't be used for multiple realms. So I can't figure out how to recover that login information. I can see my character on the herald so i know it still exists, but i'm not sure how to get access to it.

I've tried doing recovery on every email address I could have used, but i'm only getting my Hib account and my new Mid account.

Is there anything I can do?

I can give names of some characters on the account to an admin and all the associated emails that may be linked.. or similar logins that may be associated.

Please help

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Abydos
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Joined: Jan 22, 2011 21:14

Postby Abydos » Apr 07, 2013 21:23

The registered e-mail is the account owner. If you no longer have access to the e-mail, no recovery is possible. We do not disclose registered e-mail for privacy reasons.

grandoch
Warder
 
Posts: 7
Joined: Apr 06, 2013 04:28

Postby grandoch » Apr 07, 2013 21:24

Can one email have access to two different realms? Would that mean my login name is the same, but two different passwords? Each would go to a different realm?

grandoch
Warder
 
Posts: 7
Joined: Apr 06, 2013 04:28

Postby grandoch » Apr 07, 2013 21:29

Perhaps I could give you the name of the characters and you could have an email sent to their account? This way I could check my email accounts to get that information.

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Abydos
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Postby Abydos » Apr 07, 2013 21:30

You can register as many accounts as you wish to a single e-mail. You need at least one account per realm.

Example:

myhib => myemail@gmail.com
myalb => myemail@gmail.com
mymid => myemail@gmail.com

The passwords are unique per-account, but the account recovery can be linked to the same e-mail.

grandoch
Warder
 
Posts: 7
Joined: Apr 06, 2013 04:28

Postby grandoch » Apr 07, 2013 21:41

Is there a way to recover or reset each unique password for a single email acccount?

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Abydos
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Posts: 6839
Joined: Jan 22, 2011 21:14

Postby Abydos » Apr 07, 2013 21:43

Yes, you must walk through the steps here: http://uthgard.net/en/account-recovery-2


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